At KingzPeptides, customer satisfaction is important to us. We strive to provide high-quality products and reliable service. Please review our Return & Refund Policy carefully before placing an order.
Return Eligibility
Due to the nature of our products, we generally do not accept returns of opened, used, or tampered items. However, we may accept returns under the following circumstances:
- The product was damaged during shipping.
- The wrong product was received.
- The product arrived defective or unusable.
- The order was incomplete due to an error on our part.
To be eligible for a return, you must contact us within 14 days of receiving your order and provide proof of purchase along with photos of the item and packaging.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Products with broken seals or altered packaging
- Clearance or final sale items
- Products damaged due to misuse or improper storage
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the shipping package
- A brief description of the issue
Once verified, we may offer a replacement, store credit, or refund at our discretion.
Refund Policy
Approved refunds will be processed to the original payment method used during checkout.
Refund processing times:
- Approval review: 1–3 business days
- Refund processing: 5–10 business days depending on your payment provider
Shipping fees are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled before shipment. Once an order has been processed or shipped, cancellation requests may not be possible.
To request a cancellation, contact us immediately after placing your order.
Return Shipping
If a return is approved due to our error, KingzPeptides will provide instructions regarding return shipping.
If the return is approved for reasons other than our error, the customer may be responsible for return shipping costs.
Lost Packages
If your package is lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Contact Information
For all return, refund, and cancellation requests, please contact:
KingzPeptides Customer Support
Email: sales@kingzpeptides.com
Phone: +1(213)661-6802
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Policy Updates
KingzPeptides reserves the right to modify this Return & Refund Policy at any time. Changes will be posted on this page and become effective immediately upon publication.
